Marketing Kudos: Kinect ("Project Natal") - Xbox 360
I have an extended relationship with Xbox 360. For a couple of years, their marketing team has reached out to me on and off for various releases. Up until January of this year, I would always (politely) decline. I'm a simple type of gal and the Xbox controls were just too complicated for me. Also, I didn't want my family to be video game couch potatoes like the television stereotype. That is why we were strictly a Wii family.
The Kinect (formerly known as "Project Natal") invite in January changed everything. I usually write how flattery gets you nowhere with me, but sometimes it does just a little. In their outreach, Xbox shared how they had heard great things about me and my site from fellow bloggers. I don't know if they were telling the truth or not, but in theory, it's always nice to be respected by your peers. The pitch hooked me with this line: "You’re always looking for the next big thing, and it is because of that unique perspective that I want to invite you, on behalf of Xbox 360, to be among the first to experience our next big thing." They then went on to describe Project Natal and invited me along with my family and a few friends to check it out way before its launch date. As I'm typing this, I realize that the January pitch drew me in where similar pitches usually didn't. I don't particularly care about flattery and I don't even really care about being first. I just care about relevance - is the product going to make my life easier, simpler or more fun? So what made this pitch different? Ultimately, I think that the two things that changed my mind were:
1. It really was a unique product. (Your body is the remote control!)
"Project Natal" might very well be the Coleman family Christmas gift this year. Why? The controllers are easy to use…because you really are the controller. (Besides the couch potato aspect, the other thing that had turned me off to the original Xbox was that the controllers just look too complicated. I’m a simple woman who likes simple, easy to use things.) If ease of use and activity levels are important to you in your family gaming systems, you might want one too…
After that, I pretty much forgot about the system...until the end of March. As promised, Xbox kept the dialogue going. This time I was invited to a special June Xbox event to kick off the E3 expo in Los Angeles. When I expressed that it was near my wedding anniversary, they extended the offer to my husband as well. So, we happily headed West. I could go on and on ad nauseum regarding all of the things that Xbox did right in planning this special event, but I don't want to bore you to tears. (You can read about the highlights here and here.) Rather, I will highlight the two things that stood out to me the most: attention to detail and variety of social media participants.
1. Attention to detail: I don't know if I have ever felt more taken care of at a corporate event. It was so obvious that Caylen, Jessica and Chrystina had really taken the time to consider our needs. I have planned a lot of events in the past - from small get-togethers to large weddings. Let me tell you: care is in the details! Although I was impressed by the big launch, Cirque du Soleil show and such, it was the little touches that meant the most. Putting stamps on the LA postcards in our arrival bags stood out most of all. I was also tickled as Jessica and Chrystina discussed how they had decided against putting LA Dodgers caps in our bags. (Good call by the way...we are New Yorkers.)
And
2. Diversity of attendees: I attend a variety of events primarily in NYC. Some are primarily mom bloggers. Others are primarily traditional media. A few are a mixture, but they usually all target the same audience (i.e. moms). As I wrote:
I really liked that Xbox was smart and brought a variety of different bloggers and vloggers to the launch of Project Natal/Kinect. It was a great mix of people. Heidi was the only other mom/blogger that I personally knew beforehand. For me, it was just interesting to see how Kinect will appeal to a variety of audiences in different ways. For instance, initially I didn’t understand why a beauty vlogger would be interested in covering this event until Melissa mentioned that she has two different video channels – one is focused on beauty and the other is more lifestyle focused. She would talk more about this on her lifestyle channel, because it is something that her (predominately) female viewers would be interested in learning about both for themselves and/or their significant others. That makes perfect sense. As a mom, my view is a little different from her take. There were also some hardcore gamers there. Their audience has just been waiting for this new technology. It’s new, unique and it looks like it will be a lot of fun. Who wouldn’t want to learn more about this?! There was something for all of us to report back to our core readers. Kinect really is an evolution in gaming. Later, I learned that gold medal Olympian bobsledder Steven Holcomb was even part of our group!

Drum Beat at the Galen Before Kinect Launch in LA
Photo courtesy of Heidi
After trying out the more advanced version of Kinect, I have been raving about the system online and off. There was a group of us who were excited to buy the system when it was released for the holidays. Once again, I kind of forgot about it...until Xbox sent me the newest Xbox 360 system along with a package of other related "goodies". Honestly, I won't be using it until Christmas, because I still only want to use Xbox when Kinect becomes available/when I am the remote control. (Besides, I have to pay taxes on that generous package, so it's going to be the family Christmas gift anyway!)
In any event, I think that Xbox has done an amazing job of reaching out to a variety of media - both traditional and social. It's no small wonder that Kinect ended up being one of the most highly anticipated gaming launches. The holiday season will reveal whether their push leads to actual sales, but I have a hunch that it will.
